Refund and Returns Policy

Short summary: Maryam Cosmetics does not provide refunds, returns, exchanges or replacements for any purchased items. All sales are final.

No refunds / no returns / no exchanges

All purchases on maryamcosmetics.com are final. We do not accept returns, offer refunds, provide replacements, or process exchanges for change-of-mind, fit, color preference, or ordering error.

Damaged, defective, or incorrect items

Although we maintain a no-refund policy, we want customers to receive products that are not damaged or materially different from descriptions. If you receive a product that is damaged, defective, or materially different:

Email support@themaryamcosmetics.com within 48 hours of delivery with your order number and clear photos of the issue.
Provide a brief description and any requested supporting information.

We will review and may, at our sole discretion, authorize corrective action — e.g., partial credit, replacement, or store credit — only when the damage/defect is verifiable and not caused by normal wear, improper use, or third-party carrier handling. Any corrective action is discretionary and not guaranteed.

Proof and investigation

We may request additional information, including photos or return of the item (at our direction). If we request return shipping, we will provide prepaid instructions; otherwise all shipping costs are the responsibility of the customer unless otherwise agreed.

Chargebacks

Initiating an unjustified chargeback with your payment provider without first contacting us is considered a breach of these Terms. We may contest fraudulent chargebacks and may suspend accounts that abuse payment disputes.

How to contact us

For issues related to orders and claims: support@themaryamcosmetics.com. Include your order number and photos if applicable.